Businesses are always striving to find cost-effective customer service solutions. Live chat is certainly one of them. Phone and email are mainstays of customer support and have been for many years. However, it takes time and resources to keep up with these setups and they come with several frustrations, like wait times and back-and-forths. Live chat tools, on the other hand, are comparatively cheap to implement, and what’s more, live chat provides a host of extra benefits making it a superior communication channel. Offering real-time customer service and the chance to address multiple queries at once saves time, labor, and ultimately money for your company. Before you launch a live chat support channel, consider how you will train your staff— what do they need to know to successfully use this tool? will agents be supporting other customer service channels while they track incoming chats? if so, consider teaching them how to navigate between tools on your crm. Daniels says that agents who are able to chat with a couple of customers at once can help you solve more issues in less time. You might also teach reps how to leave a chat window open to do some research—